Cancellation

• Clients can cancel a project by providing a written notice via email or other agreed communication channels.
• Cancellation fees may apply depending on the progress of the project:Before work begins: No cancellation fee.
  After initial concepts/design drafts: A percentage of the total project cost will be charged to cover the time and resources spent.
  During advanced stages or near completion: Full payment may be required for the completed portion of the project.

Refunds

• Refunds are not available for services already rendered or completed deliverables.
• For prepaid services:If no work has been started, a full refund (minus administrative fees) may be provided.
  If work has commenced, partial refunds will be assessed based on the work completed and associated costs.
• Refund requests must be made in writing within [insert timeframe] of cancellation.

Non-Refundable Items

• Custom design work and any digital files or deliverables already approved by the client.
• Rush fees, third-party services, or add-ons such as stock images or special licensing.

Discretionary Refunds

At Zefi Studio’s discretion, partial refunds or credits for future services may be offered for unique situations.

Contact for Cancellations and Refunds

To initiate a cancellation or refund request, please contact us at:

• Email: zefistudioglobal@gmail.com